We can do repairs on doors if you bring them in (replace glass/rope seals and give them a good clean). We also refurbish old stoves if it is a make we sell. This involves completely stripping them down, grit blasting each part and then rebuilding the stove. Please be aware that in the winter months we can be very busy so repairs can take longer to complete.

Ecodesign stoves and fires meet and often exceed the standards set by UK and EU law. Ecodesign wood and solid fuel stoves are highly efficient and give minimum emissions. From January 2022 every wood and solid fuel stove made has to meet the criteria.

The cost of running your electric stove or fire will depend on the model and whether you have the flame effect running without heat, on low heat or high heat. For example, a Gazco Vogue Midi Electric uses and produces 0.75kw on low and 1.5kw on high. Therefore, it will cost you 1.5 units of electric per hour on high (1unit = 1kw, please note this doesn’t include any proportion of your daily standing charge). How much this cost depends on your specific tariff and unit charge rate. The visuals without heat (flame effect only) cost will vary between 1p-7p per hour depending on the specific model.

All of the stoves and fires we sell have a warranty. This ranges between 2 and 25 years depending on the fuel (electric, wood and gas) and the manufacturer. Many offer an extended warranty through buying from us as a trusted retailer, you will need to register the appliance online once purchased to receive this. Please note, most warranty’s do not cover consumable parts which are subject to normal wear and tear during use, or parts that will require replacement in connection with normal maintenance. These parts include but are not limited to glass, rope seals, firebricks, grate parts, log retainers, baffles and ash pans. In addition, parts not covered on gas stoves include; thermocouples, oxypilots, ceramic fuel effects, batteries and internal linings. All of which we can supply if and when needed. The warranties cover the external castings or steel body of the stove. We only very occasionally have warranty claims, but when we do, the manufacturers that supply us are easy to deal with and correct the problem (one of the reasons we have selected the brands of stoves we sell). For more specific information on a brand, please look at the product pages for that manufacturer.

• Gas fires and stoves are a very good-looking alternative to a wood stove or fire. Giving your space a beautiful focal point. • You can press a button and it will turn on, there is no need to clean it like a wood burner. • Glass fronted gas fires and stoves give high efficiency heating. They are good at heating one room or part of the house quickly without turning on the whole central heating system.

If you live in a smoke control area (mostly within UK cities, see DEFRA’s website to find this out) and want to burn wood, you will need a DEFRA exempt appliance. Most ecodesign woodburning stoves are already DEFRA exempt, but it will need to be checked. DEFRA exempt stoves have a controlled amount of air entering the stove to ensure the wood burns efficiently and therefore produces less smoke. Alternatively, you can burn smokeless fuel on a multifuel stove.