All chimneys (including ones with liners) should be swept at least once a year to reduce build up of deposits and to check condition of your chimney. Depending on usage of the stove and quality of fuel, you may want to sweep once before the heating season and once part way through, your chimney sweep will be able to advise on how frequently this should be done.

All of the stoves and fires we sell have a warranty. This ranges between 2 and 25 years depending on the fuel (electric, wood and gas) and the manufacturer. Many offer an extended warranty through buying from us as a trusted retailer, you will need to register the appliance online once purchased to receive this. Please note, most warranty’s do not cover consumable parts which are subject to normal wear and tear during use, or parts that will require replacement in connection with normal maintenance. These parts include but are not limited to glass, rope seals, firebricks, grate parts, log retainers, baffles and ash pans. In addition, parts not covered on gas stoves include; thermocouples, oxypilots, ceramic fuel effects, batteries and internal linings. All of which we can supply if and when needed. The warranties cover the external castings or steel body of the stove. We only very occasionally have warranty claims, but when we do, the manufacturers that supply us are easy to deal with and correct the problem (one of the reasons we have selected the brands of stoves we sell). For more specific information on a brand, please look at the product pages for that manufacturer.

Fires require oxygen to burn and current regulations state that stoves over 5 kilowatt output require an air vent of 1 square inch (645.16 sq mm) per kw. Stoves under 5kw do not require an air vent, unless the property has been built since 2010, the room has more than one chimney or there is an extractor fan nearby. In these circumstances, please contact us for further advice.

Woodburning stoves and fires are only designed to burn dry logs. Wood burns best on a small bed of ash so you tend to burn directly on the base of the stove. Multifuel stoves are designed to burn smokeless fuel as well as wood. To burn smokeless fuel, you need more air under the fire than wood, therefore you have a grate within the stove or fire for the air to come up through. Smokeless fuel also produces more ash, so you usually have an ashpan to make it easier to remove the ash.

We can do repairs on doors if you bring them in (replace glass/rope seals and give them a good clean). We also refurbish old stoves if it is a make we sell. This involves completely stripping them down, grit blasting each part and then rebuilding the stove. Please be aware that in the winter months we can be very busy so repairs can take longer to complete.

Pre-heated air is introduced to the firebox through a series of holes, which results in jets of warmed air entering the firebox. This mixes with the gases in the stove, encouraging complete combustion and burning of any hydrocarbons in the stove, avoiding tar up the chimney. Again, this will only happen if you are getting your stove to an optimum burning temperature when refuelling and you are burning dry wood.